ESX Direct Return Policy

Last updated August 20, 2020


Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund only. Please see below for more information on our return policy.




Damaged or lost items from our vendors are entitled for a refund. All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.




To return an item, please email customer service at to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:


ESC Direct

Attn: Returns


8537 North State Route 61  

Sunbury , OH 43074  

United States  


Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 




After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least seven (7) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.




For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange. 


Please Note

  • ESX Direct shall charge a restocking fee for all returns. ESX Direct Restocking fee shall consist of:
    • 25% of the purchase price of your returned order; and
    • Any additional expenses incurred in the return of your order.


  • You shall cover our vendor's cost for accepting return of the items. Our vendors fee shall be determined by the third-party vendor.




If you have any questions concerning our return policy, please contact us at:

(740) 936-7835